Privacy Policy
Privacy Policy
Effective Date: May 18, 2026
Company: WattUp USA LLC
Address: 2355 Westwood Blvd. #1017, Los Angeles, CA 90064
Contact: support@wattupusa.com
WattUp USA LLC ("WattUp," "we," "our," or "us") operates the website at wattupusa.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information only when you voluntarily provide it through the contact forms on our Site. We do not require you to create an account or log in to use the Site.
1.1 Driver Support Form
When you submit a Driver Support inquiry, we collect:
- Name
- Email address
- Your message
1.2 Host Partnership Form
When you submit a Host Partnership inquiry, we collect:
- Company name
- Location
- Number of parking spaces
- Contact information you provide
1.3 Automatically Collected Information
When you visit the Site, certain information is collected automatically through cookies and analytics tools, including:
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the Site
- Referring URLs
- Approximate geographic location (city/region level, derived from IP address)
- IP address
1.4 No Financial Data
We do not collect payment card numbers, bank information, or any financial data through the Site. All payment transactions occur at physical WattUp charging stations and are handled by the payment processors at those terminals.
1.5 Children's Privacy
The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it promptly. If you believe we may have such information, please contact us at support@wattupusa.com.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your support requests or partnership inquiries
- To communicate with you about our services and network
- To analyze Site usage and improve our website and user experience
- To measure the effectiveness of our advertising and marketing efforts
- To comply with applicable laws and regulations
- To protect the security and integrity of our Site
The legal basis for processing your personal information is your consent (given via the checkbox on our contact forms) and our legitimate interest in operating and improving our services.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about how you interact with our Site. Cookies are small text files placed on your device. We use the following types:
- Essential cookies: Required for the Site to function properly.
- Analytics cookies: Used to understand how visitors use the Site (see Section 4 for details).
- Advertising/marketing cookies: Used to measure ad performance and deliver relevant advertising (see Section 4 for details).
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.
4. Third-Party Services and Data Processors
We use the following third-party tools that may collect or process data about your use of the Site. Each has its own privacy policy governing how it handles your information.
4.1 Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager (provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043) to collect and analyze information about Site usage. Google Analytics uses cookies to track user interactions and generates statistical reports about Site traffic. Google Tag Manager is used to manage and deploy tracking scripts on the Site.
Google may use the data collected to contextualize and personalize its own advertising network. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On, available at tools.google.com/dlpage/gaoptout. Google's privacy policy is available at policies.google.com/privacy.
4.2 Meta Pixel
We use the Meta Pixel (provided by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025) to measure the effectiveness of our advertising on Meta's platforms (including Facebook and Instagram). The Meta Pixel collects data about your interactions with our Site and may associate that data with your Meta account to enable ad targeting and measurement.
You can manage your ad preferences through your Meta account settings or by visiting Meta's Ad Preferences page. Meta's data policy is available at facebook.com/privacy/policy.
4.3 Email Service Provider (Future)
We may in the future use a third-party email service provider to manage communications with individuals who have contacted us through the Site. If and when such a provider is engaged, we will update this Privacy Policy to identify the provider and describe how it processes your information. Email service providers are bound by confidentiality obligations and are only authorized to use your information to deliver communications on our behalf.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party vendors who assist us in operating our Site, managing communications, or analyzing Site performance. These providers are authorized to use your data only as necessary to provide services to us.
- Legal compliance: We may disclose information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of WattUp USA, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. We will notify you via a notice on the Site of any material change in ownership or use of your personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to respond to your inquiries, and to comply with our legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.
If you would like us to delete your information sooner, please contact us at support@wattupusa.com.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to any legal obligations to retain it.
- Opt-out of communications: If we send you email communications, you may opt out at any time by following the unsubscribe instructions in those emails or by contacting us directly.
To exercise any of these rights, please contact us at support@wattupusa.com. We will respond to your request within a reasonable timeframe.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information. For CCPA inquiries, contact us at support@wattupusa.com.
8. Third-Party Links
The Site may contain links to third-party websites, including social media platforms and partner pages. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised Effective Date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: WattUp USA LLC
Address: 2355 Westwood Blvd. #1017, Los Angeles, CA 90064
Email: support@wattupusa.com
Website: wattupusa.com